What’s The Best Way To Handle This Situation? Advice Needed!

On the 26th of march 2024, I waybilled some items through AKTC (Nsik Express Delivery) from Uyo, AKS to Nyanya, ABJ. 7 days passed and the company didn’t called to make reports about the goods on transit. Yesterday I decided to call their customer care only to discover that my goods arrived Nyanya on Sunday, 31st March 2024. Today being 1st of April fool, I went to pick up my goods. Lo and behold! It’s only my ox Fan that was available. The manager pleaded that other goods were stolen, that the bus was hijacked by bandits n they lost customers goods including mine. That they’ve been trying to recover those items hence the reason for not reaching out to me, I should give them a little to sort things out.What do you advise that I do in this situation while giving them the time to sort things out ?