My Ordeal With Dhl

Mods please help me move to the right sectionOn the 05/10/2024 I purchased 12 pieces of cloths from Zara.com worth 474.40 EUR and it was boldly written it was free delivery to Nigeria (it’s also not my first time of purchasing) the item got to Nigeria and i got an email that the items were on the way to me, i waited the whole day but didn’t get my shipment Then on 05/15/2024 I got an email from dhl that my items were in Nigeria and I will need to pay a duty of #307,520.53I replied dhl asking why I need to pay that amount just to clear an item worth 474.40 EUR but I didn’t get any response.On 05/17/2024 I then proceeded to write Zara on twitter stating the issue I was having with dhl, i complained the duty should be a reasonable amount and if it can’t be that Zara should return the items.Zara said they were investigating and I kept asking for feedback till on 05/21/2024 I decided to just make the payment to save myself the stress and ensure my items gets to me safely.Then on 05/22/2024 dhl acknowledged my duty payment and it was also recorded on my tracking page and I also got an email notification that the items were on the way to me, I waited till the whole day but didn’t receive anything.The next day 05/23/2024 I proceeded to dhl office wuse Abuja and I was told they have an order to return the items from Zara (Zara never informed me they have requested for the items to be returned)Dhl now advised I write to Zara to cancel the return process so they can deliver to me.There in the dhl office I wrote to Zara to cancel but didn’t get any reply till the next morning at exactly 3:49 AM I got a message from Zara that they have given dhl an order to deliver the items to me.The next morning 05/24/2024 I went back to dhl office to pick the items but only to be informed the items already left Abuja and on the way back to Zara.Now the have gotten to Zara and Zara already made refunds same day but the duty I paid to dhl has not been returned.I have written and called dhl many times and they said I have a very slim chance of getting refunded.I also contacted Zara and they said I should sort the issue with dhl.I believe in what nairaland can do and I will appreciate if anyone can assist me get a refund of the duty clearance I made to dhl account.Ps: I can provide any relevant questions concerning this matter.Admin please move to front page so I can get people who can help me resolve this. Thanks.